Webinar | From patient discharge to patient flow

On Tuesday, 24 November 2026 at 11:00 AM GMT (12:00 AM CET) we will organise a live webinar titled “From patient discharge to patient flow”

Join Joshua Poole from ESNEFT, Liz Davis (independent patient flow expert), Teemu Kumpulainen from Axel Health, and Enovation on an expert panel on how health and social care organisations can move beyond discharge management and take a system-wide approach to patient flow.

Additional information

Across the NHS, patients are staying in hospital not because it’s the right place for their condition, but because the system struggles to coordinate their next step. Fragmented processes, limited visibility and disconnected workflows create delays that impact capacity, patient experience and operational performance across the entire health and care system.

The panel will discuss:

• Why discharge delays are no longer a hospital problem but a system challenge
• How creating visibility across health and social care organisations can improve patient flow
• The real-world impact on patients, such as deconditioning while waiting for transfer
• Lessons learned from digital transfer of care initiatives

Why this matters

Every day, patients who are medically fit for discharge remain in hospital due to coordination and communication challenges between organisations. Delayed transfer costs the NHS £2bn annually, impacts patient outcomes, and risks patient deconditioning.

The question is no longer whether capacity exists within the system. The question is whether that capacity is visible, accessible, and connected through effective transfer processes. Healthcare operates as a system, but discharge often doesn’t.

This webinar will explore what happens when organisations move from managing patient discharge to enabling patient flow.

Who should attend:

• COOs and Deputy COOs
• Operations Directors
• Heads/Directors of Patient Flow
• Transfer of Care Hub teams

Meet our panel

Joshua Poole -Senior Service Improvement Lead with 15 years of NHS clinical and operational expertise, specialising in leading strategic improvements across urgent and emergency care.

Liz Davis – Senior NHS Director with over 20 years of experience, spanning urgent and emergency care, hospital discharge, community services, mental health, primary care and neighbourhoods.

Teemu Kumpulainen – 15 years of experience in the Finnish Healthcare market, managing relationships across all regions on projects to support patient flow and Transfer of Care.

Robert Hurrell – 15 years of supporting health and social care organisations with digital transformation to improve patient outcomes. This includes patient flow, medical imaging and patient pathways. ​​​​​​​

You can watch the webinar from your computer, tablet or phone.

Not able to participate live? We still advise you to register to enable watching a replay of the webinar.