1.0Enovation ENhttps://enovationgroup.com/entimvandenbogaerdthttps://enovationgroup.com/en/author/tim/rich600338<blockquote class="wp-embedded-content" data-secret="enJLmz5W92"><a href="https://enovationgroup.com/en/news/enovation-medimo-helpdesk-chiel-introduction/">‘We solve telephone queries directly 9 times out of 10’</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://enovationgroup.com/en/news/enovation-medimo-helpdesk-chiel-introduction/embed/#?secret=enJLmz5W92" width="600" height="338" title="“‘We solve telephone queries directly 9 times out of 10’” — Enovation EN" data-secret="enJLmz5W92" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://enovationgroup.com/en/wp-includes/js/wp-embed.min.js </script> Meet Chiel van ’t Nedereind, first‑line helpdesk employee at Enovation Medimo. He resolves nine out of ten customer queries directly and shares how the supportive team, thorough training, and meaningful work help improve safer digital healthcare.https://enovationgroup.com/en/wp-content/uploads/sites/2/2026/03/Chiel-van-t-Nedereind-Medimo-pand-1500x1125-1.jpg15001125