‘We solve telephone queries directly 9 times out of 10’

At Enovation, we value continuous, reliable service. This means we invest a lot of time and energy in training and guiding new talent. Chiel van ‘t Nedereind (20) from the Enovation Medimo Helpdesk is an example of an enthusiastic young colleague who has quickly learned the ropes. We are pleased to introduce him.

Chiel is part of the team that is ready to answer customer questions. Technical questions about the use of the app for administration and electronic prescribing of medicines are handled by this team. Or if a customer is unable to import prescribed medicines.

Chiel van ’t Nedereind enjoys his work at the Enovation Medimo helpdesk. “I work at Enovation Medimo through a secondment agency,” Chiel explains between tasks. “I am a first-line helpdesk employee and the first point of contact for customers. I am also responsible for keeping track of tickets. Nine times out of ten, you solve a call directly as a helpdesk employee. But if a question or problem requires more investigation, we create a ticket for the customer.”

Pleasant atmosphere

“I really enjoy working at Enovation Medimo. I started a few months ago, and the training period lasts a year. When I first came here, I had a conversation with Luuk van Velzen and René Knopper. I had never heard of Enovation Medimo before, but it was an enjoyable conversation right away. René has been guiding me very well since then; he knows everything about Enovation Medimo, and I can always go to him with anything. I get all the attention I need and can ask all the questions I want. Everyone is friendly, and there is a lot of laughter. I really like that atmosphere. Yes, it’s nice to be part of Enovation Medimo. After a short time, I already feel completely at home.”

The training period is going smoothly. “How does the training go? Well, first I got an explanation about the product. I just followed along at the helpdesk, listening and observing. You quickly get an idea of what the work entails. At the same time, I did various e-learnings. In the third week, I was already listening to customer calls all day. After that, I could quickly start working independently.”

Added value of the app

“I also just love learning new things. I must admit it took some getting used to at first. Just the names of the medicines alone. But I find it very interesting. Now that I know exactly what Enovation Medimo does, I am really convinced that we make healthcare better and safer with this solution.”

Relieving Customer Stress

“What I love about the job is helping people who have a problem. I enjoy talking to customers. You often immediately hear how urgent a problem is. It’s great to be able to relieve customer stress by finding solutions. You give the customer a good feeling, and I really like that.”

It’s great to be able to relieve customer stress by finding solutions.

Chiel is a full-time helpdesk employee. Besides his work at Enovation Medimo, he loves going out. “I am quite enterprising and love going out. Last summer, before I started at Enovation Medimo, I travelled a lot. But I also enjoy going out with friends on weekends. And I love watching football, cars, and going to the gym.”

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