Head of Nordic Customer Success

Are you our next Head of Nordic Customer Success?

Join us in our mission to improve healthcare and become the newest addition to Enovation as Head of Nordic Customer Success!

What’s our story

We are dedicated to healthcare, supporting devoted professionals who commit themselves to each patient. As an ICT service provider, we assist institutions facing a growing demand, enabling them to deliver increasingly intricate care with fewer resources.

With over 300 colleagues worldwide, we aim for a sustainable healthcare system, ensuring quality care is accessible anywhere, anywhere, anytime. This is achieved by harmonizing “cold” technology and “warm” care, guided by our core values: reliability, involvement, innovation, openness and passion. Our Enovation Platform, a well-rounded collection of products and services in “connected care”, delivers daily solutions to tens of thousands of users. Notably, our Zorgmail securely shares information and applications, empowering patients to manage their health data.

About the role

As a Head of Nordic Customer Success at Enovation Group Nordics, you will be responsible for a sizable portfolio of important customers located in the Nordic countries, making sure that they make the most of their investment in our services. The role is one of the founding components in building a successful team with local presence in the Nordic market.

Your responsibilities:

• Organize and lead projects with our customers and international colleagues
• Support your customers with technical questions
• Create and follow up on plans for implementation, retention and growth
• Create an optimal onboarding experience and strong and lasting relationships
• Gather and maintain industry knowledge relevant to your portfolio
• Educate and update your customers on new features and releases
• Cross functional cooperation internally such as legal, tech and solution engineering
• Manage proactive anti-churn work according to a success strategy that you will continuously help to deliver
• Create opportunities for growth together with a commercially responsible resource
• Work closely with internal resources within Marketing, Product and Solution Engineering to manage your portfolio and creating pipeline

What do we expect from you?

We are looking for an enthusiast Head of Nordic Customer Success who meets the following criteria:

• An open mindset
• Around 5 years of experience from working with B2B and Enterprise Success
• People skills (meaning: being a great listener, humbleness, and a genuine curiosity to learn more about others)
• Enjoys building high credibility, both internally and with customers
• Experienced within digitalization, preferably within SaaS and healthcare
• Enjoys improving existing structures and build new ones where needed
• Have a keen technical interest and a solid understanding of cloud IT environments
• Fluent in Swedish and English, both in writing and speaking. Very beneficial to speak “Scandinavian” and/or have earlier experience from dealing with Nordic countries
• Living near or in Greater Stockholm

What do we offer?

Working at Enovation is more than having a job. It’s a next step in your career. We believe our success depends on the engagement and development of our colleagues and strive to provide an inspiring and supportive work environment. Additionally, you can expect the following from us:

• Competitive salary and pension program
• A challenging role for 40 hours per week
• Health insurance
• Fitness allowance
• Mobile phone and laptop

Work location

As a Head of Nordic Customer Success you will work closely with and report to the Managing Director of the Nordic operation, but you will also collaborate in common projects with your international colleagues, primarily in the UK and the Netherlands. The role is based from our modern office in Kista, Sweden.

Applying

Are you intrigued and see yourself as the next Head of Nordic Customer Success Manager at Enovation? Reach out to us and apply directly by sending your resume and motivation via email. If you have any questions, please contact us +46 (8) 519 359 04.