Optimise work processes or facilitate a digital service point with sophisticated chatbots.
Chatbot is part of our Enovation Zaurus product.
These days chatbots are incredibly popular on websites. We increasingly get prompted with a popup asking if we need help with something. This automation greatly benefits the efficiency in healthcare.
Moreover, the design and language use of chatbots can be personalised as digital assistants, so they will be a good fit for your healthcare organisation’s identity. This allows you to communicate with patients in a personal manner.
Based on automatised rules, a digital assistant can speak to your patients without the need for a healthcare professional.
Digital assistants help healthcare professionals by answering simple questions or taking care of routine tasks through a chat pop-up on the browser. This gives healthcare providers more time for important patient contact.
The digital assistants work for your healthcare organisation 24 hours a day and 7 days a week, helping to resolve staff shortages in healthcare.
Digital assistants automate simple routine tasks.
Available outside of office hours, without the need to place a caller on hold.
No need to navigate complicated phone trees to reach the right team or healthcare professional.
Every digital assistant has specific tasks and features.
Chatbot in practice
Three-quarters of the client conversations at PsyTrans, the gender care organisation founded by Eva-Marijn Stegemann, are conducted via video. Properly functioning technology is therefore essential. After switching to the Enovation Zaurus video solution, Eva-Marijn has been very satisfied with the product.
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Registering as a patient at the UMCG was previously only possible physically. With the deployment of Enovation Zaurus' digital desk, this can now also be done online.
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Interested in learning more on how to collaborate better in healthcare? Feel free to contact us!
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